FAQs

Here you’ll find answers to our most frequently asked questions –

How do I order my custom art?

Choose your Style
Browse our different styles to choose the one that you like.

Choose your size
We offer a large variety of sizes to choose from, we recommend that you measure it out on your wall so you can see for yourself which size suits your needs best.

Choose your stretcher bar size
We offer stretched canvas on either 3/4″ 0r 1.5″ stretcher bars. The thickness refers to the profile of the canvas. The stretched canvas does not need to be framed and comes with a hanging wire attached ready to hang on your wall.

Special Options
If you are ordering a Pop Art style choose your colors.
For styles that have a “number of subjects” option make sure to select the correct number of subjects. Subjects include people and animals.

Place your order
Add your selection to our secure shopping cart, we use PayPal but you do not need to have or set up a PayPal account to pay with your credit card.

Send your photo
After you place your order you will receive a confirmation email from us with instructions on how to upload, email or mail your photo.

Review your proof
Within 3 business days of receiving your photo we will send you an email proof. Review your proof carefully and reply to the email with any adjustments you would like.

Receive your custom Artwork
Once you approve the proof we will print your artwork and ship it to you. Our standard delivery time is 10-14 business days from the day you approve your proof.

Can I place an order by phone?

You can order by phone Monday thru Friday 9:00 am – 5:00 pm EST or online 24 hours a day seven days a week.

What is the proofing process?

Once we receive your photo our designers will produce a digital proof for your review. It will be emailed to you. If you would like to make changes to the proof you can note them in the email and our designers will make those changes and send you another proof – there is no limit on the number of proofs we email to you, we want to make sure you are happy and satisfied with your artwork. The only change we cannot make without an additional fee is to use a different photo. If when you receive your proof you decide that you want to use a different photo we can do that but will charge you a design fee to change it. Design fees vary based on size and style. It is also important to note that most computer monitors are not calibrated for color so your computer may not accurately show the color but our designers are experts when it comes to color. Once you approve your proof we will print and ship your artwork.

Why can’t I see a proof before I order?

Because each piece is custom made and requires the individual attention of one of our artists to create a proof we require that customers place an order with us before we start to work on the artwork.

How do I order additional prints?

You can order reprints of the design we do for you in the size you ordered or smaller – please use the “Photos to Canvas” section and order re-prints from there – just be sure to let us know it is a re-print of a prior order.

Can I order a custom size?

Yes we can do custom sizes, please email us with the style, material choice and the custom size you would like and we can quote a price for you.

What materials do you use?

We print on museum quality canvas. We print using a fine art printing process called “Gicleé”. The inks used are 170 year archival inks that resist UV fading. In addition our canvases are treated with a scratch and UV resistant coating to ensure that you will enjoy your artwork for generations. The quality of the materials we use make your artwork an heirloom piece. Stretched canvases come complete with hanging wires ready to hang on your wall.

What is a Gicleé and how is it pronounced?

Gicleé (pronounced ~ zhee-klay) is the printing process that museums and fine artists use to reproduce works of art. This ensures that your artwork contains the broadest range of the most vibrant colors available.

What’s the difference between 3/4

The difference is the thickness of the sideview of the artwork.

Do I have to frame my stretched canvas?

No, all of our stretched canvases are gallery wrapped. They can be hung directly on the wall without framing for a contemporary, up-to-date look.

What is gallery wrapping?

Gallery Wrapping is when the image wraps around the edges and is stapled on the back. With gallery wrapping, framing is not necessary. Most people simply hang their canvas as is, but of course you can always still have it framed if you choose.

Is my artwork made in the U.S.A.?

Yes, unlike some other companies we design and print all artwork in the U.S.A

Which photos work best?

Not every photo is going to produce a beautiful piece of artwork so to help you decide which photo to send us we have come up with some helpful hints. If by some chance you send us a photo that we absolutely cannot use we will contact you and let you know so you can pick a different one. Some of our styles are more forgiving than others in terms of photo quality and if you aren’t sure about a photo email us a copy of your photo before you order, we’ll take a look and let you know. Photos with the following characteristics will work best:

In Focus
The more detail the better. Zoom up on your photo, if you can still see clear detail then you’ve got a winner! An easy place to see wether or not a photo has clear detail is around the eyes – if the eyes are clear not blurred then chances are the photo is in focus. As we said before some styles, like our Brush Strokes style are more forgiving than others.

Lighting
Make sure the lighting is good, avoid photos with “splotchy” lighting or that have shadows across peoples faces. Also avoid sending us photos that are too dark or too light.

Detail
If the photo is for a portrait, as opposed to a landscape, make sure the faces you want in your artwork are big enough for us to see detail, the more their face fills up the frame of the photo the better. For silhouettes, profile photos should be taken against a plain background if possible.

Clothing
As for clothing we do not recommend heavily patterned clothing. However, hats and sunglasses can actually make the artwork more interesting but use the less is more approach here.

How do I send my photo?

Once you place your order you will receive an email with instructions on how to upload, email or mail your photo to us. Whether you are uploading or emailing your photo to us we accept jpg file formats and to ensure quality files should be at least 500KB. Please try to use the best-quality image possible. The recommended settings are 2000 pixels and 300 dpi. All photos should be taken with at least a 6 megapixel camera set on the highest resolution setting possible. If you are scanning your photo to send us make sure the resolution is at least 300dpi and that the scanner is free of dirt and dust, we cannot guarantee that a scanned photo will be of sufficient quality and we may request an alternative photo. If you are mailing your photo please make sure it is at least a 4″ x 5″ photo and the faces of the subjects for the portrait are at least the size of a half dollar.

Please don’t think you have to be a computer whiz to send your photo to us electronically – we are available to trouble shoot with you and talk you thru it.

How to upload your photo

To upload your photo to us simply click on the “upload” button in the email – fill out the form with your name address etc and then click on the displayed “browse” button to view the files on your computer’s hard drive. Select the image file you wish to upload and click OK.

How to email your photo

To email your photo to us click on the “email link” this will open a new mail window in your email program. Attach your photo file to the email. Please be sure to include your name, address, telephone and order number in the body of the email

How to mail your photo to us

The email you receive will have our address on it so, if you choose you can mail a photo to us at:
DigiPetPortrait.com
17 Haven Ave
Rockport, MA 01966
Attn: New orders

Please make sure that the photo is at least a 4″ x 5″ print and that the faces fill the shot as much as possible. We will return your photo to you free of charge but we cannot be held responsible for lost or damaged photos.

We reserve the right to refuse to work on submitted photos if they are licensed or copyrighted. We also reserve the right to refuse photos with what we deem to be inappropriate content.

Should I edit or crop my photo before sending it?

It’s not necessary for you to edit or crop your photo before you send it to us. except in the case of a “Photo to Canvas” order, in that case your image should be cropped to how you want it printed. If you have specific editing or cropping requests, just note them in the “special instructions” box when you order!

Will you return a mailed photo?

We will return your photo to you free of charge but we cannot be held responsible for lost or damaged photos.

How much do I pay for shipping?

Standard Ground Shipping within the US is FREE.

How long before I get my artwork?

After we receive your photo you will receive a proof via email within 2 to 3 business days, once you approve your proof we will print it and ship it which runs about 7 to 10 days so all in all about 1 – 2 weeks from start to finish but because this is a custom process individual delivery times may vary so if you need it by a certain date order early and certainly let us know you need it for a certain date.

Can you ship a gift directly to the recepient?

Yes we can ship directly to the recipient – when you check out there will be a place to put the “ship to” address.

What if my artwork arrives damaged?

All artwork is carefully packed and shipped if your artwork arrives damaged please notify us right away so we can begin the process of replacing the damaged artwork. Please save the packaging even if it is damaged.

Is my credit card information secure through this site?

Official PayPal SealYES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.

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